Brussels is changing thanks to you – BXL2021 citizen survey

From 1 March to 5 April 2019, the City of Brussels launches a citizens’ survey on the BXL20/21 project. This project is designed to adapt the administrative services of the City with the priority to be closer to the needs of the inhabitants. If you fill in the form at the end of the survey, you have a chance to win an electric step.

The City is changing for you

Soon, the City of Brussels will receive you in an environmentally friendly building that has been completely redesigned in order to be of service to you as comfortably as possible. More than ever, it will focus on dealing effectively with your needs and expectations and be available in several places: in the city centre, in the neighborhoods, online.

The City is changing with you

We already have the motivation! The ideas too. But are our projects actually responding to your reality, your needs? The City needs you to continue with its modernization.


The City is changing thanks to you

From 1 March, we will start with a survey. We want to know everything about your relationship with the administration: why you turn to us and how you do it, and how you intend to do so in the future. We have the questions, you have the answers!

Online survey

The citizen survey is available online from 1 March to 5 April 2019:

It is also accessible through a number of partner organizations and it is done through direct questioning in the waiting rooms of the City services.


To thank you for your time to give your opinion, you can win a useful, trendy and very practical gift. Participate in the contest by filling in the form at the end of the survey and try to win an electric step!


More information about the survey: