Colruyt introduces pilot home delivery service

The Colruyt supermarket chain has introduced a pilot home delivery option for its online shopping service ‘Collect & Go’, the company announced on Tuesday. The trial programme will be deployed until this autumn in five of Brussels’ eastern communes and its periphery (Woluwe-Saint-Pierre, Woluwe-Saint-Lambert, Crainhem, Wezembeek-Oppem and Sterrebeek).

The decision to introduce the pilot scheme was taken after a study conducted by the Colruyt group found that many of its customers using the online Collect & Go service were interested in the possibility of home delivery.

The five municipalities participating in the pilot project were selected for two reasons: firstly, because of their proximity to the Colruyt distribution center in Zaventem; and secondly, because the inhabitants of these communes had expressed a particular interest in having such a service.

The deliveries will be made by Collect & Go employees driving vans running on compressed natural gas (CNG), a relatively ‘green’ fuel compared to diesel and regular gasoline. “These vehicles emit less CO² and fewer harmful substances than gasoline or diesel engines,” the company said in a statement.

The amount charged for the home delivery service will be €9.50, in addition to the standard service fee of €5.50 for the preparation of packages at Colruyt’s collection points (used for its Collect & Go service). The prices of products delivered at home will remain the same as those charged in stores.

Deliveries will take place from 4pm – 9pm on weekdays, and from 8am to noon on Saturdays. Customers will be able to choose their preferred time of delivery within these time windows. Payment will be made on delivery.